Support

We read every message. Please allow up to 3 business days for a reply.

Delete your account and your data

You can delete your account from inside the app, without contacting us:

• Open Profile → Settings → Account
• Choose Delete account and confirm

Your access closes immediately and cannot be undone — you will not be able to sign back in. Your account record and your conversations are kept for 90 days after deletion and are then permanently erased. We keep them for that period so that we can respond if a complaint or a legal request arrives about that account.

If you cannot reach the in-app option — for example because you can no longer sign in — email support@seloureai.com from the address linked to your account and ask for deletion.

Guest accounts. If you used Seloure without linking an email, the account lives only on that device. Deleting the app, or switching to another phone, leaves those chats unreachable and we cannot restore them — there is no identifier that would let us find them.

Ask for a copy of your data

The app does not have a one-tap export yet. Email support@seloureai.com from the address linked to your account and we will send you the data we hold about that account. If your account is a guest account we have no way to verify it is yours, so we cannot fulfil that request.

Report a character, a reply or a bug

If a character sends something that worries you, or you think a reply crossed a line, use Report in the chat menu, or email us with a screenshot. These reports are how we find the gaps in our moderation, so they genuinely help.

Common questions

Are the people in the app real?

No. Every character is fictional and every photo is synthetic — generated, not a picture of a real person. You are never talking to another human being on Seloure, and no other user can see you or message you.

Why did a character say something strange?

Replies are produced by a language model. It can be wrong, repeat itself or misread the mood. It is not a person and it has no awareness of your real circumstances. If a reply is harmful rather than just odd, please report it.

I'm in a bad place and the app is not helping.

Seloure is entertainment, not care. If you are struggling, please talk to someone who can actually help — a friend, a doctor, or a crisis line in your country. In the US you can call or text 988 (Suicide & Crisis Lifeline). Outside the US, findahelpline.com lists services by country.

How do I restore a purchase?

Purchases are tied to your Apple Account. Reinstall the app, sign in the same way you did before, and your entitlement follows your Apple Account. If it does not appear, email us.

I lost my chats after reinstalling.

That happens when the account was a guest account — it was stored on the old device only. Linking an email in Settings → Account is what makes chats survive a reinstall or a new phone.